Prelims Perspective: Remember the Number and Related facts.
To overcome the inconvenience over multiple helpline numbers for grievances and enquiry during railway travel, Indian Railway has integrated railway helplines into single number 139 for the passengers for quick grievance redressal and enquiry during their journey. As the new helpline number 139 will take over all the existing helpline numbers (except 182), it will be easy for the passengers to remember this number and connect with Railways for all their needs during the travel.
The Helpline 139 will be available in twelve languages. It will be based on IVRS (Interactive Voice Response System). There is no need of a smart phone to call on 139, thus, providing easy access to all mobile users.